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Take your first steps in Xperience Management and start with one of our courses below

Deep Empathy in Tech - Hands-on

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Introduction to Xperience Management and XLA

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Basics of Xperience Management and XLA

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NTA 8038 XLA Framework (Dutch XLA NEN standard)

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Deep Empathy in Tech - Managerial

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Train The Trainer Program

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What our customers say

A short selection of the experiences of our students

Jette van Eldijk

Customer Experience Manager at Axians

Learning to understand the art & science of Xperience Management is very valuable and inspiring!

Frank van Rijn

Head of Operations & Support at KPN

The XLA® training suite is the ultimate wrap up of all acquired experience knowledge before. After following the training you're able to apply "desired experience" to your organization or service.

Olivier Giraud

Manager Business Development & Improvement at Valid

If you want to get started with XLA®, as an IT service provider you have to enjoy the trust of your customers. The trip to XLA will only be successful if your travel companions also go for a joint win-win.

Patrick Nijssen

Sales Manager Outsourcing at Valid

XLA® feels like the logical next step in deepening the relationship with your customers. Giarte’s training provides you with meaningful insights and tools to do it.

Rik van Assendelft

Incident Manager at KPN

Working hard for your customers is good. Working hard on what actually makes them happy, is much better! Welcome to the future of customer satisfaction: XLA®

Ilona Froggett

Service Manager at KEMBIT

Giarte's XLA training made the subject of XLA tangible in a fun and clear way. It gave me a lot of energy and I'm excited to continue to work on this!

Marc Köhlen

Sr. Delivery Manager | Project Manager at KEMBIT

For me, the training was an extremely pleasant experience with an excellent mix of theory, practical examples, cases and online knowledge quizzes, brought by an inspiring trainer. The quick pace kept the energy level high. I learned a lot of new things and I’m excited to put it into practice.

Roman Robroek

Teamlead Service Management at KEMBIT

Giarte's XLA® training helped me to make the subject of Xperience Management comprehensible and concrete. The training, practical and personal, gave us sufficient tools to introduce our own XLAs.

Serge van Dijk

Service Delivery Manager at NEG-ITSolutions

Recently I had the opportunity to follow the Introduction to Xperience Management and XLA training. I already had an idea how to work with XLA and XIs, but this vision has further been deepened by this training. I look forward to use this knowledge professionally as it suits our company well!

Annelin Pesman

Manager Front Office IT Operations at ANWB

Thanks to the training at Giarte, I have had a clear and interesting introduction to the world of XLA. I look forward to get started with it and thanks to the guidelines given to me I am certain we will be successful!

Jan-Dirk Krispijn

Partner & Director at NEG-ITSolutions

The XLA Introduction training, which we did together with one of our customers, is an excellent prelude to develop a joint XLA program. It provides an excellent frame of reference, it ensures that we speak the same language, and we can start working towards concrete actions.

Bram van den Bersselaar

Customer Success Lead at Telindus

Giarte's XLA Introduction training provides a solid basis for new insights into Xperience Management. It also gave the team new energy to apply XLA to our organization straight away!

Herald Jongen

Partner and Lawyer at Greenberg Traurig

A nice and practical course that gives you a good understanding of XLA. It makes you think about things.

Wilco Jacobs

Managing Partner at NTTL | No Time To Lose

Rob took us into the world of Xperience Management. His extensive experience, expertise and relaxed appearance ensure a nice balance. Sufficient explanation with beautiful examples, room for interaction and cases that you can work with. A nice introduction to the XLA and the insights you get, also compared to the usual SLA!

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Read here the most recent articles about the developments about XLA® and about the various organizations that participate in our Xperience Management Journey

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