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Hoe geef je leiding aan een club die intelligenter is dan jezelf?

Paradijsvogels zijn excentrieke zangvogels die alleen voorkomen in Papoea-Nieuw-Guinea en Australië. De vogel staat als metafoor voor eigenzinnige mensen die zich moeilijk conformeren, zoals technische experts die vaak veel meer inhoudelijke kennis hebben dan hun leidinggevenden. Hoe geef je leidin...

Lessen uit de lockdown

Nu de pandemie grotendeels achter de rug lijkt te zijn, maken organisaties de balans op. Digitale transformaties zijn in een stroomversnelling beland en ‘Het Kantoor’ is als gevolg van het noodgedwongen thuiswerken verandert van verplichte, nauwkeurig gecontroleerde werkplek naar flexibele ontmo...

Wereldtekort aan IT’ers heeft grote impact op Nederland

Nederland verliest strijd om IT-talent als bedrijven ouderwets blijven managenDe vraag naar IT’ers in Nederland is veel groter dan het aanbod. Die groeiende vraag komt vanuit langbestaande bedrijven die steeds meer technologie-gedreven worden zoals AH, PostNL, ING en Philips. Succesvolle groeibedr...

What to do with Empathy (in Tech)?

Empathy is essential in social relations. Mother Teresa said: ​“If I look at the masses, I will never act. If I look at the one, I will”. Facts don’t win arguments; stories do. Our belief systems are based on the stories we tell each other. Stories trigger empathy an...

The cloud ate my valuation

“The cloud ate my valuation!” could be the new expression to explain why promising scale-ups and unicorns will not be able to generate a healthy profit margin structure. The simple reason: they spend too much on the public cloud as a percentage of their total cost of revenue (COR).Recently, a...

It’s Blursday!

Generally, people start to understand the concept of time when we hit the age of three of four.We know the seven days of the week. But when, as a grown-up, we want to understand the essence of the customer and user experience (CX and UX), we need to add three new days to our vocabulary: Blursday, Wo...

Are Your Customers Totally Pizzled?

Pizzled is what you feel when you are pissed off and puzzled at the same time. And as you might guess, it has a long-lasting negative impact on the customer experience.The Net Promoter Score is a great thing. But one downside of it is that detractors represent recommendation ratings from 0 to 6. The...

Blowing-up Watermelons

The watermelon effect occurs when suppliers meet their performance targets, but business stakeholders (including the end-users) are not happy.In outsourcing, the risk of watermelon SLAs is real. A widespread example is a KPI for outsourced service desks that specifies the number of calls per agent p...

Cloud Battle in the C-Suite

When McKinsey buys Candid Partners, a top-notch Atlanta-based boutique cloud firm, something is going on in the world of boardroom consultancy.The Big Four — Deloitte, EY, KPMG, PWC — are already in the IT arena running global client projects such as SAP S/4 HANA implementations. So, wha...

Hi Honey, you're so Average!

How would you feel if your spouse stuck this message on the refrigerator door?Me? I would feel like we were in a rut, the romance dried-up and heading for divorce. 'Doing what you're supposed to do' is foundational for any relationship, but, in most cases, it's not enough to stay married.Our ancient...