Deep Empathy in Tech - Hands-on
We are proud to add a new training to the XLA Academy: Deep Empathy in Tech. The course comes in two flavors: hands-on and managerial. Depending on your position, we recommend one of these two trainings.
An important and challenging step in delivering an IT service is determining what the user wants and needs. Often, they are not well equipped to communicate their needs all at once. The information they provide may be incomplete, inaccurate or contradictory, which can lead to irritation among IT professionals.
One of the keys to success in delivering IT services and achieving a positive user experience is empathy. Deep Empathy in Tech - Hands-on is an interactive and energetic training for anyone in IT who wants to communicate better with users, customers or other stakeholders. In this training, which is active, concrete and perhaps a bit confrontational, you learn to apply empathy as a success factor.
- Understand what empathy is.
- Understand how to apply empathy
The content of this full-day training ensures that you are sufficiently equipped to take the exam. To pass, you must answer at least 70% of the multiple-choice questions correctly. When you pass the exam, your result will be made concrete with a certificate (XLA® Ace). This certificate shows you have sufficient knowledge about Deep Empathy in Tech - Hands-on.
Payment (via PayPal or on invoice):
There are two ways to pay:
- Individuals can pay via PayPal by clicking on 'Buy & Enrol Now'. For this, it is first required to create an account at the Giarte Academy.
- Business customers can request the courses and pay the bill via the invoice they receive. Please contact the Giarte Academy for this. The instructions and contact details are below.
Please state your PO number (if applicable), trade name, address, and Chamber of Commerce number.E-mail address: firstname.lastname@example.org
Telephone: +31 20 622 3444